Return / Refund
January 16, 2023 2023-01-16 8:50Return / Refund
RETURNS POLICY
ConsultColor does not ordinarily in the course of business accept returns/replacements of products that are bought through the website.
However, in case You believe that there is a relevant requirement to return the items purchased by You through the Website such as for damaged products or otherwise, you may raise a request for Returns on the Website or by writing to us at info@consultcolor.com with all relevant details as indicated herein. Any request for return or replacement will only be entertained if received by Us within 3 hours after the delivery has been made.
In case ConsultColor accepts the Returns Request in accordance with the policies as set out hereunder, depending on the nature of the Products or the Request raised by You, You are entitled to Replacement of the products or Refund which shall be completed at the discretion of ConsultColor.
Replacement: In case ConsultColor agrees to Replace the Product, ConsultColor shall ensure that the Product which you are returning is replaced with a product that is of the same description as the original product ordered by you, subject to the availability of the Stocks.
Refunds: In case ConsultColor agrees to Refund the Purchase Price paid for the products, any amount paid by You for the purposes of the purchase of the Products by You will be refunded to You in accordance with the Refunds Policy.
For processing of Returns & Replacements, the following details will be checked by Us or our agents :
A Photograph of the products you wish to Return to Us:
Invoice which was billed to you on the sales of the Products
The Original Products sold to You are returned unused, unaltered, undented, unscratched or otherwise damaged.
Original Packaging/ Box of the Products
Products tags, MRP label and any other product ancillaries are undetached from the products and are returned as-is
In case we deem that there are quality issues with the products that are requested to be returned by you, we or our agents reserve the right to reject the return request and not accept Returns of the Products.
ConsultColor may not be able to take back such products which shall be indicated in the Terms and Conditions itself. Return Requests for such products will not be accepted by ConsultColor under any circumstances due to the very nature of such products
REFUND POLICY
ConsultColor is not having any Refund Policy as we only make handmade and order-based products.
CANCELLATION POLICY
ConsultColor is not having any Cancellation Policy as we only make handmade and order-based products.
SHIPPING & DELIVERY POLICY
Deliveries will be made for confirmed orders whereby the customer has opted for the orders to be delivered. For Deliveries, the customer will be asked to enter the address, contact number and other details relevant to delivery. The delivery will be made in accordance with the date and time slot chosen by the customer. The customer has to ensure the correctness of the data provided in all respects. ConsultColor will be solely relying on the delivery information provided by the customer or the Website. The deliveries can be made by any third party as per the product and the delivery location.
